You will find answers to the most frequently asked questions here.
Q: Are the products you sell original?
A: Yes, all of our products are 100% original. We have been in the wholesale business for over 20 years and we have a reputation for providing high-quality, authentic products to our customers. You can be assured that you will receive only original products when you shop with us.
Q: Can you send the pictures?
A: If you cannot come to our shop, you can request specific product images by emailing us. We will do our best to provide high-quality images for your reference.
Q: How long does shipping take?
A: Shipping times vary based on the location of the recipient and the shipping method selected. We offer standard and expedited shipping options, with estimated delivery times ranging from a few days to several weeks. Please contact our customer service team for more information on shipping times and rates.
Q: What are the payment methods accepted?
A: We accept a variety of payment methods, including credit cards, eWallet, and bank transfer. Please contact our customer service team for a complete list of accepted payment methods.
Q: How secure is the online ordering process?
A: We take security very seriously and use the latest encryption technologies to protect our customers' personal and financial information. Our website is secured by SSL (Secure Socket Layer) encryption, and all sensitive information is transmitted over secure connections. Additionally, we comply with all relevant data protection regulations and do not share or sell customer information to third parties.
Q: How to obtain invoice copy?
A: You can either request invoice during order process by add a comment, or register an account before order to request and download e-invoice. You can simply purchase with guest account if invoice not needed.
Q: Is there any discount if buy more?
A: Internet price is our best price for low quantity.
Q: How about bulk purchases for Corporate events gift?
A: Watches engraved with company logo / name / message / dedication are excellent way to reward your employees for long service.
If you are purchasing in bulk quantity, you may be eligible for further discount. Outline your quantity for gents / ladies, brand preference, need (for example stainless steel or leather) and budget. We are able to supply hundred units or more, and provide very competitive pricing.
Q: Can you fill up Supplier Registration Form?
A: It is your responsibility to fill up Supplier Registration Form in your company system. Hiring extra manpower to fill up your Supplier Registration Form will incur more cost on us. We do not want to burden our clients by transferring these cost to them.
Q: Do you supply products not in website?
A: We also supply models not in website. You can email me your interested model.
Q: Do you do Cash On Delivery?
A: You can come and buy directly at our shop.
Q: Where is our shop, is there any landmark?
A: www.jammaymay.com.my/about-us
Q: When is your shop business hours?
A: Open Monday to Saturday, 11am till 6:30pm.
Q: How long is the warranty for watches?
A: Warranty for watches is 1 year from date of purchase from Jam May May, to be free from defect of quality, except consumables or articles with limited resistance (e.g. battery, band, case).
Customer shall NOT have any claim under this warranty for repair or adjustment expenses if: (1) The problem is caused by improper, rough or careless treatment; (2) The problem is caused by a fire or other natural calamity; (3) The problem is caused by improper repair or adjustment made by anyone else; (4) The case, band, glass or battery is damaged or worn; (5) The proof of purchase is not presented when requesting service; or (6) The warranty period has expired.
Q: What is proper way to adjust time for watches with calendar:day/date, especially automatic watches?
A: The time must be adjusted OUTSIDE period of 9pm - 4am, before calendar:day/date can be adjusted to current day/date, because the calendar gear is vulnerable between 9pm - 4am. Calendar gear failure due to adjusting time during such period is improper time adjustment and Customer shall NOT have any claim under this warranty.
Q: What is proper way to use stopwatch for watches with chronograph?
A: Chronograph watch has Start/Stop button and Reset button. Start/Stop button is used to trigger the stopwatch. Reset button should be pressed after stopwatch is paused. Reset button should never be pressed when stopwatch is still running. Stopwatch hand failure due to pressing Reset button when stopwatch is still running is improper stopwatch usage and Customer shall NOT have any claim under this warranty.
Q: Where can I have my watch repaired?
A: We recommend that you bring your watch to our shop for watch repairs. A watch is a very sensitive precision instrument which requires servicing by highly trained and skilled technicians using special tools developed by Perniagaan Jam May May. We provide 6 months warranty for watch repair.
However, for repair of old watches, there may be a depletion of the parts in stock, and sometimes a watch cannot be repaired due to the discontinuation of necessary parts. Should that be the case, we regret we will have to return your watch unrepaired. Nevertheless, be assured that we will do our utmost to return your watch to its best working order.
Q: Where can I have my watch battery replaced?
A: To avoid causing any damage to a watch due to battery leakage, it is advisable to replace the battery soon after it runs out. We recommend that you bring your watch to our shop to have batteries replaced with genuine Renata batteries. However, we regret that we do not provide warranty for battery replacement.
Q: After battery replacement, I am getting condensation, cloudy, foggy, water, or moisture inside the watch. How To Remove Condensation From A Watch?
A: Whenever you change a battery, try to do it in as dry an environment as is possible. If the moisture condenses inside the watch, we can remove the back, and carefully dry it out with a hair dryer. Or left your watch with crown opened in a container of uncooked rice / silica gel, for a few days. If the moisture condenses on the watch glass, we can add watch glass adhesive to improve water resistance of watch glass.
Q: Guide to water resistance?
A: Do not operate crown and buttons when the watch is wet or underwater, it will displace air inside the watch and cause it to leak. Bezel rotation may become slightly harder in the water but this is not a malfunction, it is designed to prevent accidental rotation underwater.
Q: I have more question?
A: Thank you for choosing Perniagaan Jam May May. We are here to help you. You can email for enquiry soh.bheng@gmail.com
When it comes to buying a watch, Perniagaan Jam May May stands out as the preferred choice over other e-commerce websites.
Authorized Reseller: Unlike other e-commerce websites that serve as marketplaces, Perniagaan Jam May May is an authorized distributor of every watch we sell. With over 20 years of experience as Malaysia's wholesaler of All Kinds of Quartz Clock & Watches, ZIPPO Lighters, Strap, Battery & Watch Spare Parts, we have established ourselves as a trusted source for genuine products. When you purchase a watch from us, you can be confident that it is authentic and free from any counterfeit or refurbished items.
Guaranteed Authenticity: The risk of buying a fake watch is prevalent on other e-commerce platforms, where nearly 90% of the watches sold are counterfeit. At Perniagaan Jam May May, we take pride in offering only authentic watches that come directly from authorized sources. We prioritize your satisfaction and ensure that every timepiece you purchase from us meets the highest standards of quality and authenticity.
Valid Warranty: One of the biggest concerns when purchasing a watch online is the validity of the warranty. Many sellers on other marketplaces provide warranty cards that are not stamped by authorized resellers, rendering the warranty void. However, when you buy a watch from Perniagaan Jam May May, you can rest assured that the warranty is legitimate and fully valid. We stand behind the authenticity and quality of our products, and in the rare event that something goes wrong, you can rely on the warranty for support and peace of mind.
Free Strap Adjustment: We understand that the perfect fit is essential when it comes to wearing a watch comfortably. That's why we offer a complimentary strap adjustment service when you purchase a watch from our shop. Our dedicated team will ensure that the strap is adjusted to your specific wrist size, providing a customized fit that enhances your wearing experience. This added service demonstrates our commitment to delivering excellent customer service and ensuring your complete satisfaction.
At Perniagaan Jam May May, we prioritize authenticity, quality and customer satisfaction. When you choose to buy a watch from us, you can be confident that you are getting a genuine timepiece from an authorized distributor, backed by a valid warranty. Experience the difference of shopping with a trusted source and enjoy the peace of mind that comes with a purchase from Perniagaan Jam May May.
