Return and Refund Policy

If the product you have received is faulty, wrong item or damaged, except consumable, replacement part or article with limited resistance, please request to return the item back to our shop within 7 calendar days after you received the product.

After 7 calendar days, you can still return only if the product comes with warranty and the warranty is still valid. Please check FAQ for warranty coverage.

We will resend product in new / repaired condition. Refund only if not possible to repair / restock.

Pictures shown are for illustration purpose only. Prices, specifications, availability and terms of offers set out herein are subject to change without prior notice.

You are required to complete Product Returns Form for faster processing.

Return process requires buyers to ship the received product back to our shop in the same condition as when it first arrived.

Return product includes proof of purchase, RMA number.

Buyer will bear shipping fee to return the product.

In the event where the return request or returned product fail to meet return policy, we have all the rights to reject your request.

We do not accept returns for products which are not broken or delivered incorrectly.

We do not offer return, refund or exchange, because buyer change of mind about the purchase.

We do not offer refund after buyer change of mind about purchase to prevent money laundering.


Product returns to:

Perniagaan Jam May May

No. 374, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia

Phone: 03-40449220