Return and Refund Policy

At Perniagaan Jam May May, we are dedicated to providing our customers with an exceptional shopping experience. From the moment you place your order to the time you receive your product, we strive to ensure your satisfaction with our products and services.

In the unlikely event that you are not satisfied with your purchase, we have a comprehensive return and refund policy in place to address any concerns you may have. This policy applies to any faulty, damaged, or incorrect item you receive.

If you receive a defective, damaged, or incorrect product, you are eligible to return the item within 7 calendar days of receiving it. If the product is covered under warranty, returns may be made even after 7 days provided that the warranty is still valid. In the event that a replacement or repair is not feasible, a refund will be processed within 1 month of receipt of the product.

To initiate the return process, please send us an email to inquire about the availability of the item. A Product Returns Form will be required for expedited processing. Please note that the returned product must be in its original condition, along with proof of purchase, the RMA number, and must be shipped back at the buyer's expense.

We regret to inform that returns for products that are not damaged or delivered incorrectly, or for a change of mind regarding the purchase, cannot be accepted. This policy has been implemented to prevent potential money laundering activities.

At Perniagaan Jam May May, we understand that returns can be inconvenient and we strive to make the process as seamless and hassle-free as possible. If you have any questions or concerns regarding our returns and refunds policy, please do not hesitate to reach out to us. Our knowledgeable team will be more than happy to assist you every step of the way.

We are confident that you will love your purchase from Perniagaan Jam May May, and we hope to serve you again in the future.